Answers to the most common questions asked by our customers are below. If there is anything you don't see here, please feel free to
.
How to Order
- If you already know what you want to buy, the easiest way to find it is to type its name in any of the search boxes around the website.
- Alternatively, type a general name (for example, "dry skin") in a search box, or click tabs and links around the website until you discover something interesting. - To get more information about a product, click its name to see its product information page.
- Click the buy buttton to add to to your shopping basket. The Shopping Basket is where you store items you intend to buy. You can always delete items from the Shopping Basket or change the quantity.
- When you've added everything you want to the Shopping Basket, click "View Basket" in the top right-hand corner of the page. - To start filling in the order form, click the "checkout" button. - If you are a new customer, click the "Sign up" button. The e-mail address you provide here will be the only e-mail address we can use to communicate with you about your order, so please double-check it. You must use your own e-mail address, even if you're buying something for someone else.
- Enter your address details and payment information.
- Check the information and when you're ready, click the "Place Your Order" button to submit your order. We'll then send you a confirmation e-mail message.
- You can then check the progress of your order any time by entering your sign-up email address and password.
Card
Once you've decided what you want to buy, you can choose from the following payment options--and rest assured that your details are safe with us.
We accept Visa, Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, cheques or postal orders (denominated in Pounds Sterling) as payment.
We are confident about the transaction security we offer and all payments are processed through World pay - Leaders in Internet Payment Solutions WorldPay is part of The Royal Bank of Scotland Group.
Your payment card will be debited as soon as the order has been processed.
Cheques
If you'd like to pay by cheque or postal order, send us a personal cheque or postal order in pounds sterling for the total amount of your order (including delivery charge).
Currently we're only able to accept postal orders denominated in pounds sterling or cheques denominated in pounds sterling and drawn from a UK bank.
Paying by cheque slows down your order as we don't send the items to you until your funds clear.
If you're in the UK, paying by personal cheque typically delays your order by about seven to 10 days.
Please make your cheque payable to "Skinlight Cosmetics Ltd" and send to the following address with your order requirements: Suite 610, Reaver House, 12 East Street, Epsom, Surrey, KT17 1HX
Cancelling
If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund
Refunds & Returns
We are proud of the quality of our products and highest possible level of service, we strive to make sure you are completely satisfied. The products that we sell are manufactured under even more stringent quality controls than are required by law. Occasionally though, we know you may want to return items, so below is our returns policy.
All of our products come with a 30 day money back guarantee. So you can shop with complete peace of mind. If for any reason, you are not totally satisfied with your purchase, just return it unopened within the 30 days for a full NO QUIBBLE refund or exchange. (p&p costs not included). This does not affect your statutory rights. Unfortunately, for reasons of hygiene, we cannot replace any products that have been opened or used, unless they are faulty. Your request to cancel must be made in writing (e-mail) within 30 working days from the day after delivery. You are required throughout the period prior to return to retain the goods and take reasonable care of them. If you wish to return an item please contact us by e-mail so we can arrange the return. We will issue a full refund on the price paid for the item within 30 days of cancellation after the item has been received by us.
You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than received damage. You can always return items if they are defective. Please see "To return an item" below for details of how to return defective items to us.
To return an item, please wrap the package securely and send the package to the address on your packing slip. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature. Then send the package to the address on your packing slip.
For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Do you manufacture the products yourself?
No, we are the official, authorised supplier. Our products are manufactured and tested by well-established, reputable companies, with vast dermatological and pharmaceutical experience and expertise.
